FAQ's
Frequently Asked Questions
How long will my order take to ship?
We package and ship every Thursday of the week! If you order on a work day or weekday, your order will be processed then packed and shipped on the following Thursday. We send all packages via First-Class mail through USPS; packages are expected to arrive between 1-5 business days from the shipping date.
I have an event and need to buy in bulk, can I get a discount?
On certain items, yes! Each item that can be purchased in bulk will have that information in the description box. If you have questions about this, please email communications_global@sil.org for more information.
I have an event and need a rush order, HELP!
You must reach out via email to confirm your order can be rushed. Due to the quantity needed, what we have in stock, and our teams capacity, we want to ensure we can package your order and have it arrive in time for your event. Let us know what you need at communications_global@sil.org!
Can I pick up my order in person at the ILC?
Absolutely! The window for order pickups is on Tuesdays from 9am-12pm. If you need another pickup option let us know and we will do our best to accommodate. Just be sure to choose the pickup option at check out so you are not charged for shipping.
Based on the FAQ's from Wycliffe:
I want to pick up my order in Orlando - how long does that take and when can I do that?
Our online pickup for staff is available Monday-Friday from 10-4pm. Please allow one business day for us to process orders for pickup. Your order will be available from the pickup shelf at the Orlando Offices once you have been notified.
Oops - I have an event and need a rush order!
We will do our best to accommodate rush orders for same day pick up or shipping. Please allow 3 hours for pickup and order processing to occur.
Orders must be received by 1pm to ship same day or pickup by 4pm. Please notify us in the notes section of your order and give us a call at 407-852-3781. Our phones are not monitored at all times but we will be happy to return your call.
Is every item you have available online or in your store?
We have some items that are only available online and some that are only in store. If you've seen an item in our shop while visiting but don't see it online - give us a call and we would be happy to help. Additionally, some items are only available online and may require 24-48 hours to process for pickup or shipment.
For SIL:
How long will my order take to ship?
We package and ship every Thursday of the week! If you order on a work day or weekday, your order will be processed then packed and shipped on the following Thursday. We send all packages via First-Class mail through USPS; packages are expected to arrive between 1-5 business days from the shipping date.
I have an event and need to buy in bulk, can I get a discount?
On certain items, yes! Each item that can be purchased in bulk will have that information in the description box. If you have questions about this, please email communications_global@sil.org for more information.
I have an event and need a rush order, HELP!
You must reach out via email to confirm your order can be rushed. Due to the quantity needed, what we have in stock, and our teams capacity, we want to ensure we can package your order and have it arrive in time for your event. Let us know what you need at communications_global@sil.org!
Can I pick up my order in person at the ILC?
Absolutely! The window for order pickups is on Tuesdays from 9am-12pm. If you need another pickup option let us know and we will do our best to accommodate. Just be sure to choose the pickup option at check out so you are not charged for shipping.