FAQ's
Frequently Asked Questions
How long will my order take to ship?
We package and ship every Tuesday, Wednesday, and Thursday of the week! Your order will be processed then packed and shipped on the next open day following your order. We send all packages via First-Class mail through USPS; packages are expected to arrive between 1-5 business days from the shipping date. (UPS and expedited shipping options can be selected at checkout for an additional charge.)
Can I pick up my order in person at the ILC?
Absolutely! The window for order pickups is Tuesday 9am-12pm, Wednesday 1pm-5pm, and Thursday 9am-12pm. If you need another pickup option, let us know and we will do our best to accommodate. You will be notified once your order has been processed and is ready for pickup. Just be sure to select the pickup option at checkout so you are not charged for shipping.
I have an event and need a rush order - HELP!
You must reach out via email to confirm your order can be rushed. Depending on the item quantity needed, what we have in stock, and our team's capacity, we may be able to fulfill your request. We want to ensure we can package your order and have it arrive in time for your event. Let us know what you need at merchandise@sil.org!
I have an event and need to buy in bulk - can I get a discount?
On certain items, yes! Each item that can be purchased in bulk will have that information in the description box. If you have questions about this, please email merchandise@sil.org for more information.
Can I pay for my order with an SIL account?
Absolutely! To pay with an SIL internal account transfer, navigate to your cart and provide the relevant NetSuite code in the "SIL Cost Center and Account Number to be Charged" field to the left. Then select "Internal Transfer (no fee)" from the "Credit Card Fee" dropdown list on the right. Go to "Checkout", and under "Payment Method" please select "SIL Account Transfer" (you may need to click on "Alternative Payment Methods" for this option to become visible). Please do not provide payment card information on the checkout screen, as the store will automatically charge your card rather than the SIL account provided.
Can I place a custom order?
If you are interested in merchandise that is not available in our store, such as gift items customized for your team, we'd love to hear your idea and explore whether it's possible. Depending on our team's capacity, the timeline for your order, the type of merchandise, and other logistics factors, we may be able to make it happen. Start the conversation by contacting us at merchandise@sil.org!